Key Responsibilities Triage and resolve break-fix issues across DevOps and platform tooling Support CI/CD pipeline stability (failures, permissions, configuration issues) Perform system health checks and ensure reliability of platforms Provide Day-2 support for newly deployed tools and services Execute onboarding activities (repos, pipelines, access management) Assist developers with code quality and security scan issues Maintain container-based development workflows (Docker) Identify automation opportunities and leverage AI-assisted tools Document runbooks, processes, and knowledge base artifacts Collaborate with SRE, DevEx, QA, and application teams Technology Stack Azure DevOps (repos, pipelines) CI/CD pipelines and Infrastructure-as-Code Docker containers (JavaScript, Python) Grafana or observability tools SonarQube (code quality/security) JFrog Artifactory AI-assisted tools (e.g., GitHub Copilot) Internal Developer Platforms Qualifications Experience supporting enterprise DevOps or developer platforms Strong understanding of CI/CD pipelines and cloud-native tools Experience in production/platform support environments Knowledge of SRE principles and incident management Ability to troubleshoot across multiple systems Success Metrics Measured by SLA adherence, incident resolution time, platform reliability, developer productivity, and customer satisfaction (CSAT).