We're Hiring: Customer Support Representative (Japanese-speaking)! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered! We are currently on the lookout for Customer Support Representative (Japanese-speaking) to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant! Role : Customer Support Representative (Japanese-speaking) Work Arrangement : Work from Home Location : India - Bangalore Schedule : Mid/Night shift Job description: Key Responsibilities Handle inbound Japanese customer support calls confidently. Resolve Level 1 inquiries using clear processes. Log and update tickets accurately in HubSpot. Escalate complex issues to internal experts. Follow call handling and documentation standards. Perform ticket clean-up during downtime. Improve FAQs, scripts, and support resources. Qualification and requirements: Fluent Japanese, spoken and written. Professional phone-based customer service experience. Clear, confident, and engaging communication skills. Strong listening and problem-solving abilities. Comfortable using ticketing systems like HubSpot. Adaptable in fast-paced, evolving environments. Reliable, self-directed, and process-oriented mindset. Perks & Benefits: Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment Flexible leave credits which may be used for vacation, emergency and sick leaves Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes! Endless opportunities for career advancement Annual Performance Review with Salary Increase We set you up for success with a company-provided PC/Laptop and fiber internet connection Tech-on-wheels Support Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues International career growth and connections Unlimited cash incentives for hired referrals Mental Wellness Employee Assistance program through Lifeworks In-house psychiatrist available to support employees well-being Become part of the Employee Share Units program Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc. Cloudstaff : Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being. Why Cloudstaff is the #1 Workplace Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment. **To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**