Key Responsibilities: Stakeholder Engagement: Collaborate with Account Leaders and Delivery Managers to understand operational challenges and improvement opportunities. Problem Analysis & Solution Design: Analyze current processes, identify inefficiencies, and propose automation or optimization solutions using internal platforms (e.g., Power Platform, M365 Copilot, etc.). Business Case Development: Create compelling business cases with ROI analysis, cost-benefit evaluation, and risk assessment to support project initiation and funding. Project Initiation & Governance: Drive the approval process with internal governance teams, ensuring alignment with compliance, audit, and transformation goals. Tool & Platform Enablement: Leverage internal tools and digital assets to design and implement scalable solutions that enhance delivery and operational performance. Performance Tracking & Reporting: Define KPIs, track project outcomes, and report progress to leadership and stakeholders. Key Skills & Qualifications: Proven experience in business analysis , process improvement , or digital transformation within a BPS or shared services environment. Strong understanding of operational metrics , efficiency levers , and cost optimization strategies. Ability to translate business pain points into technical or process solutions . Experience with Microsoft Power Platform , M365 Copilot , or similar internal automation tools. Excellent skills in stakeholder management , communication , and influencing across cross-functional teams. Proficiency in creating business cases , financial models , and project charters . Familiarity with compliance , audit trail , and governance frameworks . Bachelor's degree in Business, Operations, or related field; MBA or equivalent is a plus. Preferred Attributes: Experience working in a global delivery model .Exposure to Life and Annuity Insurance or similar domains is a plus.Certification in Lean Six Sigma , CBAP , or Agile methodologies is desirable.