Company Description Study Next Overseas is a premier education consultancy dedicated to guiding students from India to achieve their ambitions of studying abroad. With a team of skilled study abroad consultants, the organization provides comprehensive counseling and support to help students navigate their academic journeys. The consultancy focuses on delivering personalized guidance and equipping students with the resources they need to study in international universities and colleges. Study Next Overseas is committed to shaping the academic futures of aspiring students with expertise and care. Role Description This is a full-time, on-site role for a Call Center Representative, located in Mysore. The primary responsibilities include providing exceptional customer service and support, addressing inquiries, resolving concerns efficiently, and maintaining customer satisfaction. The representative will also collaborate with the team to ensure a seamless experience for students and families and use computer systems as needed to manage information and communications. Qualifications Strong customer service and customer support skills to address inquiries and resolve issues effectively Proficiency in achieving customer satisfaction through active listening and problem-solving Exceptional interpersonal skills to communicate clearly and build relationships with clients Basic computer literacy for managing databases, responding to inquiries, and handling relevant software tools Ability to work in a fast-paced environment and adapt to changing tasks Previous experience in a call center or customer service role is a plus High school diploma or equivalent; additional certifications in customer service are beneficial