Responsible for ensuring compliance as per regulatory guidelines (both internal & external) and To carry out different Audits for field operations ensuring required process corrections . Managing Audits & Investigation for field agencies, with regards to customer complaints & as per the regulatory guidelines Ensuring support during facilitation of RBI & internal Audits Support mechanism for management for submission of Risk & Control Matrix Field agencies audits for ensuring regulatory guidelines are place like availability of ID cards, system restriction access, adherence to Code of Conduct Customer visits to ensure agencies are following the CoC guidelines Investigation by visiting customer and agencies in case of any escalation / complaints Supporting Customer Service & other functions by front ending for resolution Ensuring relevant required actions basis the nature of complaints as per Consequence Management Matrix / As required