Role Overview Design, customize, and implement Amazon Connect Agent Workspace solutions for contact centers, integrating with third-party applications and building AI-driven conversational experiences using AWS Bedrock and Lex. Key Responsibilities Implement and customize Amazon Connect and Agent Workspace, including agent workflows and guides Build voice and text conversational interfaces using Amazon Lex Develop serverless integrations with Lambda, Step Functions, and API Gateway Author CloudFormation templates for infrastructure as code Apply prompt engineering with Bedrock models and leverage Textract for document processing Lead and mentor a technical team Mandatory Skills Contact Center: Amazon Connect, Amazon Connect Agent Workspace, Amazon Lex AI/ML: AWS Bedrock (prompt engineering), Amazon Textract Serverless & Compute: Lambda, Lambda Integration, Step Functions, API Gateway Storage & Data: S3, DynamoDB Infrastructure & Ops: CloudFormation, CloudWatch, IAM, CloudFront Programming: Python DevOps: Azure DevOps, GitHub Soft Skills