We're a YC-backed AI company building software that automates complex document-heavy workflows for large enterprise customers. We're looking for a strong engineer who can work directly with customers, understand messy real-world problems, and turn them into reliable technical solutions. This is a high-ownership role for someone who is both technically excellent and comfortable communicating clearly with clients and internal teams. What you'll do • Work directly with customers to understand issues, reproduce errors, gather requirements, and explain solutions clearly • Debug production issues and drive them to resolution • Translate customer feedback into product and engineering work • Help us maintain fast response times and high trust with important enterprise clients • Collaborate closely with senior engineering staff What we're looking for • Strong engineering fundamentals and ability to ship production-quality code • Excellent written and verbal communication skills • Comfort working with customers and explaining technical topics to non-technical users • Ability to debug ambiguous problems across product, data, APIs, and infrastructure • High ownership, reliability, and attention to detail • Comfortable working in a fast-moving startup environment where fast response times are critical Nice to have • Experience in AI, document processing, workflow automation, or enterprise SaaS • Experience with Python, TypeScript, cloud infrastructure, and LLM-based systems • Prior experience in customer-facing engineering, solutions engineering, support engineering, or technical account work Why join You'll own meaningful customer-facing technical problems, and help build AI systems used in real enterprise workflows. This is a role with significant responsibility, direct relationships with enterprise clients, visibility, and room to grow. Compensation: 15K-25K USD/yr (depending on experience and fit) Commitment: 40hrs/week