Key Responsibilities Office Operations & Administration • Support daily administrative operations for the business owner and internal team. • Act as a central point of coordination between the owner, customer service team, field crews, vendors, and customers. • Track open tasks, customer requests, internal follow-ups, and pending items. CRM & Service Autopilot Management • Work within Service Autopilot or similar field-service CRM platforms. • Maintain accurate customer records, service notes, job updates, schedules, and account information. • Ensure inbound customer requests are properly logged, categorized, and routed. Customer Service Team Oversight • Help train CSRs on customer communication, CRM entries, call notes, escalation procedures, and service workflows. • Monitor quality of communication and ensure proper follow-up on customer issues. • Provide guidance on handling complaints, service changes, new inquiries, and field-related updates. Customer & Field Communication • Assist with inbound customer inquiries by phone, email, or CRM notes when needed. • Coordinate communication between customers and field teams. • Ensure customer requests such as skipped service, schedule changes, complaints, positive reviews, and new service inquiries are handled promptly. Vendor, Supplies & Office Coordination • Communicate with vendors and ensure key vendor-related updates are tracked. • Support monitoring of accounts payable items, especially recurring vendor payments or autopay items. • Order office supplies and ensure the team has what they need to operate efficiently. Payroll, HR & Timekeeping Support • Support timekeeping review, onboarding/offboarding administration, and employee record updates. • Assist with payroll preparation or review by gathering and checking relevant information. Accounts Receivable / Payable Support • Assist with accounts receivable and accounts payable tracking. • Monitor vendor bills, recurring payments, and customer payment-related follow-ups. Required Skills & Experience • Prior experience as an Office Manager, Executive Assistant, Operations Coordinator, Admin Manager, or similar role. • Strong experience working with CRMs, service-management platforms, or customer databases. • Experience coordinating customer communication and internal operations. • Ability to manage multiple tasks, follow-ups, and priorities without constant supervision. • Strong written and verbal English communication skills. • Comfort handling customer complaints professionally and calmly. • Strong attention to detail when updating systems and records. • Ability to work Eastern Time business hours. US Shift Salary - 35 - 40k