Cognizant Service Desk Off Campus 2026 | Digital Workplace Practice | PAN India — Apply Now
About the Role
• First Point of Contact:Serve as the first point of contact in the Service Desk for end-users reporting IT issues.
• Ticket Management:Log, track, and resolve Service Desk tickets accurately and within defined Service Level Agreements (SLAs).
• Troubleshooting:Troubleshoot hardware and software issues to minimise downtime and disruption for client end-users.
• Escalation & Collaboration:Collaborate with internal IT teams to escalate and resolve complex scenarios in a timely manner.
• Knowledge Base:Build and maintain knowledge base articles to enable faster resolutions for recurring issues.
• Client Focus:Maintain a client-focused mindset with the ability to support users across diverse cultures and time zones.
• Shift Work:Be willing to work in shifts from the office, including night shifts as required by client SLAs.
Skills Required
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