Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. Responsibilities Provide exceptional customer service and support to clients seeking gold loan products Assist clients in understanding the features, benefits, and eligibility criteria for gold loan offerings Conduct thorough assessments of client's financial needs and recommend appropriate gold loan solutions Ensure accurate and timely processing of gold loan applications, including document verification and collateral evaluation Maintain a strong understanding of the bank's gold loan policies, procedures, and regulatory requirements Collaborate with cross-functional teams to provide seamless customer experience Actively participate in sales and marketing initiatives to promote the bank's gold loan products Maintain accurate and up-to-date records of client interactions and transactions Requirements Strong interpersonal and communication skills with the ability to effectively interact with clients Excellent problem-solving and decision-making abilities Proficient in using relevant banking and financial software applications Ability to work in a team and collaborate with cross-functional departments Commitment to providing exceptional customer service and maintaining high levels of client satisfaction Thorough understanding of the bank's gold loan products, policies, and regulatory requirements Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: Nandigama Job: Operations Schedule: Regular Employee Status: Full time