Company Description Edzym is an online educational service that aims to make education accessible to all. Founded by a team of learners and educators, we provide bespoke training programs designed to help learners effectively and efficiently acquire knowledge. Currently, we offer online English learning programs and discounted after-school tuition. Role Description This is a part-time remote role for a Support Counselor at Edzym. As a Support Counselor, you will be responsible for providing assistance and guidance to learners, addressing their inquiries and concerns. You will monitor learner progress, provide feedback, and ensure a positive and engaging learning experience. The role also includes administrative tasks such as maintaining learner records and coordinating with other team members. Qualifications Excellent interpersonal and communication skills Strong problem-solving and analytical abilities Patience and empathy to effectively support learners Experience in customer service or support roles Proficiency in using online learning platforms Organizational and time management skills Ability to work independently and remotely Background in education or teaching is a plus Strong communication and interpersonal skills Excellent problem-solving and analytical skills Empathy and patience in dealing with learners Ability to work independently and remotely Experience in customer support or counseling is a plus Knowledge of online educational platforms Bachelor's degree in Education or a related field. Ability to perform under pressure Ensure unbeatable Customer Experience as the primary responsibility Take ownership of the shift from the previous customer support agent and ensure smooth handovers to the next shift Provide prompt and courteous responses to customer inquiries via chat, and phone (within 4 mins) Connecting with new leads over the call and getting to know their expectations and sharing the platform features Ensuring the class quality by observing the classes and reviewing them and providing the relevant feedback. Assist customers with product-related concerns and technical issues. In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Tracking the classes and marking the attendance Please note that this role may require you to work in rotational shifts Weekly off will be on Thursday Own laptop and high-speed internet connection Shift timings 4 PM to 12 AM (8 hrs login time on a daily basis) Monthly compensation will Rs 8000.