We are looking for a detail-oriented, proactive, and energetic Student Success Intern to join our team. This role is perfect for a problem-solver who enjoys peeling back the hood of a business to see how things actually work. You won't just be watching from the sidelines; you'll be helping us streamline workflows, manage data, and ensure our daily engine runs without a hitch. 1- Job Title: Student Success Intern 2- Status: Full time 3- Job description: I. Core Purpose of the Role As the Operations Intern , your primary objective is to manage the Engine of Green build Academy. You are responsible for the end-to-end lifecycle of our members; from the moment they show interest (Lead) to the moment they achieve career breakthroughs (Success). You will bridge the gap between our high-level mission and daily execution. II. Key Responsibilities & KPIs A. Student Onboarding & Success (The Experience) ● Seamless Integration : Execute the First 24-Hour onboarding protocol foR new members, ensuring they have immediate access to the LMS (Learning Management System), community portals, and orientation materials. ● Success Tracking : Monitor student progress through the Green Pathfinder levels. Identify stuck students and proactively engage them to ensure course completion. ● Community Moderation : Foster a vibrant learning environment by managing our private community groups, ensuring queries are answered within 4 working hours. B. Curriculum & Course Operations (The Product) ● Milestone Tracking : Maintain the Course Creation Dashboard. Coordinate with the Founder to track recording schedules, editing phases, and final uploads of new Green Building modules (LEED, IGBC, etc.). ● Resource Management : Ensure all downloadable templates, checklists, and supplementary materials are updated and error-free. C. Lead & Conversion Analytics (The Growth) ● CRM Management : Own the Lead-to-Conversion pipeline. Track every lead coming from webinars, social media, and ads. ● Data Reporting: Provide a weekly Growth Pulse report including: · Cost Per Lead (CPL) vs. Conversion Rate. · Show-up rates for webinars/live sessions. · Member Churn vs. Retention rates. ● Sales Support : Follow up with high-intent leads and manage the payment gateway reconciliation to ensure no student experiences technical barriers to entry. III. Required Competencies ● Tech Savvy : Proficiency in LMS platforms (e.g., Tag Mango, Teachable,or Kajabi), CRM tools, and automation (Zapier/Pabbly). ● Data Driven : Ability to turn a spreadsheet of numbers into a story of What is working and what isn't. ● Empathy & Communication: A Student-First mindset with the ability to communicate with senior Architects and Engineers with professional poise. ● Project Management : Obsessive attention to deadlines and The Spirit of Detail. IV. What Success Looks Like in 6 Months ● Onboarding Automation: A 100% automated, Zero-Friction onboarding process. ● Completion Rates : Increasing course completion rates by 30% through active student success interventions. ● Data Clarity : A real-time dashboard that shows exactly where every Rupee of marketing spend is converting into a mission-aligned student. V. Commitment to the Mission: At Green Building Academy, we don't just work; we build. You are joining a movement to fix the construction industry. We expect you to bring the same level of integrity to our operations that an architect brings to a LEED Platinum building.