Job Requirements About the Role The Credit Operations Manager – Retail Assets is responsible for managing end-to-end operational activities related to loan disbursals across PAN India locations. This includes handling original property documents, coordinating with internal teams and external vendors, and overseeing a team of local operations officers. The role ensures timely and error-free processing of loan documentation while maintaining service level agreements (SLAs) and turnaround times (TATs). Key Responsibilities Primary Responsibilities Manage original property documents for loan applications. Execute on-ground disbursal activities such as cheque handling and preparation of documents for legal vetting. Collaborate with sales and credit teams to resolve documentation-related queries promptly. Liaise with legal and technical vendors for document verification. Supervise a team of local operations officers responsible for post-disbursal checks and physical document collection and scanning. Ensure adherence to defined SLAs and TATs for end-to-end loan disbursal processes. Secondary Responsibilities Not applicable What We Are Looking For Education Graduate in any discipline (mandatory) Experience Relevant experience in credit operations or retail asset operations preferred Skills and Attributes Strong organizational and coordination skills Attention to detail and accuracy in document handling Ability to manage teams and ensure process compliance Effective communication and stakeholder management Commitment to meeting service delivery timelines and quality standards