Helpdesk Management Technical support and overall guidance Asset Management Desktop Management 1st level support to the hardware/software, which is not included in AMC LAN Management Vendor Management MIS reporting on monthly basis Through understanding of latest hardware and peripherals with experience supporting Microsoft operating system Coordinate and guide the FMS team , making sure that every engineer is in line with the goals set. Self starter and ability to manage own time effectively Good communication skills (Verbal and written ) Good troubleshooting and problem solving skills Strong Organizational Skills Interact with staff on desktop problems and their resolution Adhere to policies as per corporate manuals and directives Develop and manage effective professional working relationships with users & Subordinates Oversee and update assigned support service requests Lead and manage the FMS team, ensuring each member is aligned with the company's objectives and task are completed within the agreed service level agreements Provide L2 support and advanced troubleshooting for complex technical issue that go beyond the capabilities of the FMS engineeres Timely reporting on challenges in operational activities engineer's performance incidetns, and resolution times both the client. Ensure that the team is adequately staffed and trained to handle ongoing and future projects . Central Point of Contact between the customer IT Team