Role: Back Office - Transaction Processing Designation: Tr Transaction Processing officer (Complex) – Level 1 Department: Operations Reports to: Team Manager Summary The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution. Responsibilities Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer. Process service orders, answer questions, maintain account information, and accurately document user's information in ticketing / record system Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information. Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities. Complete assigned tasks accurately and within required customer assigned Service Level Agreements. Understand and proactively addresses user's concerns, identifying the root of the issue. Skills & Qualifications Freshers / 6 to 12 months of Back-office operations experience preferred. Understanding of supply chain management / order tracking and documentation preferred Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy Should be able to write grammatically correct emails in response to customer and third party communications. Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly. Education BSc, B.Com and BA or Diploma holders (12+3 years of education). Working Conditions And Requirements Training and work location from office. Work From Home will be at company's discretion Should have a reliable and fast WiFi (min 30 mbps ) connection at home. Should be ready to connect via video during training and 1 on 1 discussions. Should have a safe and suitable work environment at home Should be able to work as per the break/lunch timings allocated by the supervisor Selection Criteria:- Interview