We are seeking a dynamic and organized front desk and operations manager to oversee the efficient operation and booking management of our serviced apartment. The ideal candidate will be customer-oriented, detail-focused, and capable of managing diverse tasks to ensure seamless operations and exceptional guest experiences. Key Responsibilities Manage the daily operations of the serviced apartment, including front desk services and guest check-in/check-out. Coordinate and oversee the booking process, including reservations, cancellations, and modifications, to maximize occupancy and revenue. Respond promptly to guest inquiries, concerns, and requests, ensuring high customer satisfaction. Supervise and train front desk staff to deliver exceptional customer service and maintain a professional appearance. Ensure the property is well-maintained, clean, and presentable at all times. Collaborate with housekeeping, maintenance, and other relevant departments to address guest needs and property upkeep. Monitor and manage inventory levels of essential supplies and amenities. Prepare and analyze operational reports to track performance metrics, occupancy rates, and revenue. Implement and maintain effective communication channels with team members and guests. Assist in the development and implementation of operational policies and procedures. Benefits Competitive salary and performance-based bonuses. Opportunities for career growth and advancement within a thriving hospitality company. Comprehensive training and development programs. Positive and collaborative work environment. About Company: Simtrak is a management company that provides services like team and task management, recruitment management, lead generation, social media marketing, event management, etc.