Job Summary For ServiceNow Now Assist Role Design and implement ServiceNow Now Assist (GenAI) capabilities Develop Agent Assist and Case Assist features Enable Incident and Case Summarization functionalities Generate Knowledge Articles using GenAI Enhance Conversational AI and Virtual Agent solutions Integrate Workflow and Task Intelligence powered by GenAI Establish GenAI governance and responsible AI practices Define adoption guardrails for GenAI solutions Ensure alignment of GenAI capabilities with enterprise data, security, and compliance policies