Oversee end-to-end execution of planned and emergency changes in alignment with ITIL framework guidelines . Validate change requests for completeness, risk impact, and proper approvals before implementation. Act as a central point of contact between stakeholders, NOC, and technical teams. Monitor change activities to ensure adherence to SLAs and minimize customer impact. Manage conflicts, dependencies, and change scheduling within the change calendar. Handle escalations for high-risk, failed, or backout scenarios. Manage all shift related tasks and Prepare shift reports, audit documentation, and ensure compliance with ITIL standards.