Job Title: Customer Support Executive Company: Teleperformance Responsibilities Provide customer support via phone, email, and chat. Address customer questions, provide information, and offer solutions to resolve problems or complaints (e.g., troubleshooting technical issues, explaining product features, guiding customers through processes). Listen attentively to customer complaints, empathize with concerns, and take appropriate steps to resolve issues effectively; escalate complex problems when necessary. Guide customers on effective product or service usage by providing instructions, demonstrating features, or suggesting best practices. Maintain accurate records of customer interactions, including inquiries, resolutions, and follow-up actions. Collaborate with internal teams (technical support, sales, product development) to ensure prompt and efficient resolution of customer issues. Deliver a positive and personalized customer experience to promote loyalty. Requirements & Competencies Graduate or undergraduate in any discipline. Excellent communication skills in English and Hindi. Strong problem-solving skills and a willingness to learn. Ability to work in 24/7 rotational shifts, 5 days a week. Proficiency in MS Office; familiarity with e-learning software is an asset. Good internet research skills and decent typing speed. Commitment to organizational values, vision, and mission. Self-awareness, adaptability, and flexibility. Strong organizational and time management abilities. Compensation Salary: ₹1.92 – ₹3.2 LPA (inclusive of PF & ESIC).