About the Role Mapping As-Is processes, documenting To-Be workflows, and preparing SOP/RCM/RACI artifacts that are automation-ready and scale-ready. Work closely with functional SMEs and Automation team during feasibility, UAT, and rollout. Responsibilities Schedule and record SME interviews and process walkthroughs; capture steps, inputs/outputs, systems, and exceptions. Draft L2–L3 flowcharts in AI tools/Visio using team standards; maintain step IDs and version control. Time basic cycle-time/touch-time using templates; log pain points and rework loops. Convert approved design notes into To-Be flows with entry/exit criteria and SLAs in consultation with Automation Team and Functional Experts. Prepare the Automation & Integration Request Sheet (AIRS) with data fields, rules, and sample screenshots. Track comments/decisions from with Automation Team and update artifacts promptly. Write SOP steps with inputs, screens, evidence, controls, and exceptions. Populate RCM (risk, control, frequency, owner, evidence) from checklists provided by the Lead/Controls team. Build process-level RACIs; ensure role names match org structure. Prepare UAT scripts (positive/negative) mapped to step IDs; support 3X load simulation data prep. Log defects, screenshots, and re-tests; close documentation for Go/No-Go. Create job Descriptions/micro-guides (1–2 pages) per role; maintain links and version logs. Track training attendance and SOP compliance pulse checks during hypercare. Qualifications MBA/PGDM Required Skills Proficiency in AI tools and Visio for flowchart creation. Strong analytical skills for process mapping and documentation. Experience in writing SOPs and RCMs. Ability to manage multiple tasks and meet deadlines. Preferred Skills Familiarity with automation tools and integration processes. Experience in change management and training facilitation.