Technical Comptency • Experience as a Senior Technical Lead / Architect. • Architect ServiceNow solutions supporting plant operations, production support, and operational maintenance • Design OTfriendly service models aligned to CSDM and CMDB, including: Plants, production lines, machines, controllers, sensors • Manufacturing services and operational dependencies • Ensure solutions support high availability, safety, and minimal production disruption • Architect integrations between ServiceNow and: o MES platforms o SCADA / PLC environments (through middleware / integrationlayers) o Industrial monitoring and alerting tools o ERP systems (SAP, Oracle - asset & maintenance context) • Use MID Server, APIs, and Integration Hub to enable secure OT data exchange Participate and provide feedback during planning meetings (i.e., pre- iteration, and retrospectives). • Review, and do proactive analyze and resolve application issues as needed. • Define and document best practices and strategies regarding application deployment and infrastructure maintenance • Knowledge on Manufacturing plant operations • Knowledge on Production line and shopfloor systems • Knowledge on Asset reliability and maintenance planning • OT cybersecurity awareness and access controls