Voice Support Executive

About the Role

This Voice Support Executive role involves handling customer queries via voice calls, providing accurate information, and resolving customer concerns in a timely manner. The ideal candidate will possess excellent communication skills, a customer-focused mindset, and the ability to work in a fast-paced international BPO environment.

You will be responsible for delivering high-quality customer service, maintaining quality and productivity targets, and documenting customer interactions accurately in the system.

Key Responsibilities

• Handle customer queries via voice calls and provide accurate information and resolve customer concerns promptly.
• Deliver a high standard of customer service while maintaining quality and productivity targets.
• Document customer interactions accurately in the system.
• Build positive customer relationships through effective communication.
• Follow company policies, processes, and compliance guidelines.

Skills & Qualifications

• HSC or Graduate degree.
• Excellent verbal and written English communication skills.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational, UK, US, or Australian shifts.

What You'll Learn

This role offers a unique opportunity to develop your customer service skills, learn about international business processes, and grow your career in a dynamic and supportive environment.

You will gain experience in handling customer queries, resolving issues, and building positive relationships with customers.

This role is ideal for freshers who want to start their career in customer support and are willing to learn and grow with the company.

Resume Tip

When applying for this role, make sure to highlight your excellent communication skills, customer service experience (if any), and willingness to work in a fast-paced environment.

Use specific examples to demonstrate your ability to handle customer queries, resolve issues, and build positive relationships with customers.