Customer Support Officer (Hindusthan Petrolium corporation Limited) (Kolkata)

About the Role

As a Customer Support Officer at Aark Infotech, you will be the primary point of contact for customers of Hindusthan Petrolium corporation Limited, handling their queries, concerns, and issues via phone, email, or in-person. Your day-to-day tasks will involve resolving customer complaints, providing product information, and escalating complex issues to senior team members. You will also be responsible for maintaining accurate records of customer interactions and contributing to the development of knowledge bases and FAQs.

Key Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Provide product information, features, and benefits to customers, and address any concerns or objections.
• Escalate complex customer issues to senior team members or subject matter experts for resolution.
• Maintain accurate and up-to-date records of customer interactions, including emails, phone calls, and in-person meetings.
• Contribute to the development of knowledge bases, FAQs, and other support resources to improve customer self-service capabilities.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experiences.
• Participate in ongoing training and development to stay up-to-date on product knowledge, industry trends, and best practices in customer support.

Skills & Qualifications

• Verbal and written communication skills in English and Hindi.
• Excellent problem-solving and analytical skills.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Basic knowledge of customer support software and tools.
• Degree in any discipline (preferably in Business Administration, Marketing, or Communications).
• 0-4 years of experience in customer-facing roles or related industries.
• Strong customer service skills and a passion for delivering exceptional customer experiences.

What You'll Learn

As a Customer Support Officer at Aark Infotech, you will gain valuable experience in customer-facing roles, develop strong communication and problem-solving skills, and learn about the oil and gas industry. You will also have opportunities to work with a diverse team, develop your analytical skills, and contribute to the growth and success of the company.

Resume Tip

When applying for this role, make sure to highlight your customer service experience and any relevant skills you may have, such as language proficiency or knowledge of customer support software. Use specific examples to demonstrate your problem-solving skills and ability to work effectively in a team environment. Tailor your resume to the specific requirements of the job description and use keywords from the job posting to help your application pass through applicant tracking systems (ATS).