Amazon New Hiring Drive:Amazon has a vacancy inquality associatejobs within the Last Mile Analytics & Quality team. This position offers first-line assistance with address resolution, geocode correction, map editing, support for drivers, static route management, and the optimisation of transportation processes. This position provides high-impact work that improves the customer’s delivery experience.

## Role Overview

• Job Title:Quality Associate

• Location:Bangalore / Hyderabad (Work from the Office)

• Shift:The Rotational Shift (24×7 environment)

• Experience Level:0 to 2 years (Freshers and Candidates with Experience)

• Education:Bachelor’s Degree

The Quality Associate job involves rapid learning, multitasking, and collaborating with teams to address operational problems. The candidates manage audits, research issues, and participate in the improvement of processes in a frantic logistics-related work environment.

## Key Responsibilities

• Follow SOPs (SOPs) to conduct manual audits as well as outlier resolution with the internal systems and tools.

• Explore videos, images, and other sources of information to suggest actions in accordance with the SOPs.

• Analyse and record customer calls and emails in order to fix operational problems.

• Find patterns that are consistent across audits and suggest changes to the existing process.

• Respond quickly to stakeholder requests while also meeting SLA requirements.

• Simplify the process of escalating issues to appropriate teams in accordance with established guidelines.

• Keep exact records in trackers and workflow tools.

• Set and measure the performance metrics, including SLA Quality, productivity, SLA and utilisation goals.

• Help support multiple programs based on business requirements and gain knowledge about global business operations.

• Effectively collaborate in a team environment while adjusting to shifts in the business environment and rotational needs.

Notification:This is a Work from Office role located in Bangalore or Hyderabad with shift rotations, and weekly offs with rotational schedules (5-day work week).

## Basic Qualifications

• Bachelor’s degree in any discipline.

• Excellent written and verbal communication abilities with strong English writing and verbal communication skills.

• Professionally interact with team members and managers on all levels.

## Preferred Qualifications

• Practical experience using Microsoft Excel, including pivot tables as well as VLOOKUP functions.

• Acquaintance with SQL.

• Experience in quality, operations, or analytical roles.

## Additional Requirements

• Willingness to work shifts in rotation and night shifts, and to adjust weekly offs according to business requirements.

• The ability to relocate to a designated job location.

• Able to handle interactions with customers by email or phone in the event of a need.

• The ability to use MS Excel (pivot tables and VLOOKUP) is beneficial.

• Valid PAN Card (mandatory).

• Electronic Aadhaar Card (mandatory to be present at the time of signing up).

## How to Apply

Candidates interested in applying can do so through their formal Amazon jobs portal as well as the HirePro platform. Be sure to update your resume with .doc, .docx, .pdf, and .txt formats (max 3MB). A recent photo is needed during the process of applying.

This job is ideal for detail-oriented individuals who thrive in a dynamic environment and are looking to establish experience in the supply chain and quality management in a renowned global company.

Apply now to be considered for yourquality associatejob located in Bangalore and Hyderabad, and help in optimising Amazon’s last-mile shipping operations.

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