Business Development Intern

About the Role

As a Business Development Intern at AppsForBharat, you will be the frontline liaison for premium users, handling day‑to‑day communication across calls, chats, and emails. Your primary focus will be to resolve issues swiftly, coordinate with internal teams, and keep detailed logs of every interaction, ensuring a seamless experience for our growing user base.

Key Responsibilities

• Manage inbound and outbound customer communication in Hindi and English, maintaining a courteous tone.
• Investigate and resolve customer queries, service disruptions, and feature requests within SLA limits.
• Collaborate with product, engineering, and support teams to troubleshoot technical issues and relay user feedback.
• Document all interactions in the CRM, tagging recurring problems for trend analysis.
• Assist in daily operational tasks such as updating knowledge bases, preparing FAQ updates, and monitoring response metrics.
• Identify patterns in complaints and propose actionable improvements to product or process teams.
• Participate in weekly review meetings, presenting insights and suggesting enhancements to the customer journey.

Skills & Qualifications

• Strong verbal and written communication in Hindi and English.
• Background or coursework in hospitality, B2B sales, or customer service.
• Basic understanding of CRM tools (e.g., Zendesk, Freshdesk) and MS Office suite.
• Empathy, patience, and the ability to handle difficult conversations calmly.
• Proactive attitude with a sense of ownership and accountability.
• Comfortable working in a fast‑paced, dynamic startup environment.

What You’ll Learn

In this role you’ll gain hands‑on experience in managing high‑volume customer interactions, learning how to triage issues and coordinate cross‑functional teams. You’ll also develop a deep understanding of the faith‑tech ecosystem, seeing how technology can scale spiritual practices for millions of users.

Resume Tip

Highlight any experience where you quantified customer satisfaction improvements—e.g., “Reduced average response time by 20% through process optimization” or “Handled 150+ support tickets weekly with a 95% resolution rate.” Concrete metrics make your impact clear to hiring managers.