IN-Technical Consultant

About the Role

In this role as an IN-Technical Consultant, you will be responsible for analyzing reported incidents and problems for applications and infrastructure components, assessing patterns, making recommendations, and implementing monitoring solutions.

You will also be working with Data Network Management Systems, monitoring, managing, and reporting on their performance.

Additionally, you will provide daily status reports and ticket updates, and be involved in Level 1 and 2 support analysis, resolution, and escalation of contact center incidents.

Key Responsibilities

• Analyze reported incidents and problems for applications and infrastructure components, assessing patterns and making recommendations.
• Implement monitoring solutions to improve system performance and efficiency.
• Monitor, manage, and report on Data Network Management Systems performance.
• Provide daily status reports and ticket updates to stakeholders.
• Support Level 1 and 2 analysis, resolution, and escalation of contact center incidents.
• Develop and maintain strong relationships with customers and internal stakeholders.
• Stay up-to-date with industry trends and emerging technologies to provide expert advice and guidance.

Skills & Qualifications

• Data Network Management Systems monitoring.
• Cloud computing platforms and services.
• CRM technology.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Previous experience in a customer support role.
• Track your own work on a daily basis and compare to benchmarks.
• Strong phone and verbal communication skills.
• Excellent listener.
• Adaptable to different personality types.
• Familiarity with CRM technology.
• Degree.

What You'll Learn

In this role, you will have the opportunity to develop and refine your analytical and problem-solving skills, as well as your communication and collaboration skills.

You will also gain experience working with cloud computing platforms and services, and develop a deeper understanding of Data Network Management Systems.

Additionally, you will learn how to provide expert advice and guidance to customers and internal stakeholders, and develop strong relationships with them.

Resume Tip

When applying for this role, be sure to highlight your experience working with customer support software, such as CRM technology, and your ability to analyze and resolve complex problems.

Also, be sure to emphasize your strong communication and collaboration skills, as well as your ability to work effectively in a team environment.