Cognizant Service Desk Off Campus 2026 | Digital Workplace Practice | PAN India — Apply Now
About the Role
• First Point of Contact:Serve as the first point of contact in the Service Desk for end-users reporting IT issues.
• Ticket Management:Log, track, and resolve Service Desk tickets accurately and within defined Service Level Agreements (SLAs).
• Troubleshooting:Troubleshoot hardware and software issues to minimise downtime and disruption for client end-users.
• Escalation & Collaboration:Collaborate with internal IT teams to escalate and resolve complex scenarios in a timely manner.
• Knowledge Base:Build and maintain knowledge base articles to enable faster resolutions for recurring issues.
• Client Focus:Maintain a client-focused mindset with the ability to support users across diverse cultures and time zones.
• Shift Work:Be willing to work in shifts from the office, including night shifts as required by client SLAs.
Similar Job Openings
Explore more job openings in this category from companies actively hiring.
Help Us to Improve
Did this listing help? Tell us what to improve.
Got it — what would have made it perfect?
One sentence is enough. We're not grading you.
Got it.
We're reading this in Udupi over coffee. We'll reply soon. Add an email next time if you want a response. — Team EasyPlace
Thanks for the feedback last time
Got more thoughts? We're still listening.
Ready to Launch Your Career?
Discover internships and job opportunities from top companies. Start applying today and take the next step toward your dream career.
View All Openings
We'll notify you when something fits.
*By submitting your email address, you agree to our Privacy Policy and consent to receive job-related updates.