Customer Service Executive / Call Center BPO / 12th Pass @Viman Nagar (Pune)

About the Role

As a Customer Service Executive at Credicus Business Services, you will be responsible for handling inbound and outbound calls from customers, resolving their queries, and providing exceptional customer service. Your primary goal will be to ensure customer satisfaction by addressing their concerns and issues in a timely and professional manner.

You will work in a fast-paced call center environment, interacting with customers in Marathi, Hindi, and English. Your strong communication skills, both verbal and written, will be essential in resolving customer complaints and providing product information.

Key Responsibilities

• Handle inbound and outbound calls from customers in a timely and professional manner.
• Resolve customer queries and complaints in a fair and efficient manner.
• Provide product information and answer customer questions to ensure customer satisfaction.
• Document customer interactions and update customer records accurately.
• Meet and exceed customer service standards and key performance indicators (KPIs).
• Collaborate with team members to achieve team goals and objectives.
• Participate in ongoing training and development to improve customer service skills and product knowledge.

Skills & Qualifications

• Customer Service: Provide exceptional customer service to ensure customer satisfaction.
• Communication Skills: Possess strong verbal and written communication skills in Marathi, Hindi, and English.
• Computer Knowledge: Proficient in using computer software and systems to manage customer interactions and update records.
• Language Skills: Fluent in Marathi, Hindi, and English.
• Degree: 12th pass with a strong academic record.
• Experience: 0 to 4 years of experience in customer service or a related field.

What You'll Learn

As a Customer Service Executive at Credicus Business Services, you will have the opportunity to develop your customer service skills, product knowledge, and communication skills. You will learn how to handle customer complaints and provide exceptional customer service in a fast-paced call center environment.

You will also have the opportunity to work with a team of experienced customer service professionals, learn from their experiences, and develop your skills and knowledge to become a top-performing customer service representative.

Resume Tip

When applying for this role, make sure to highlight your customer service experience and skills in your resume. Use specific examples to demonstrate your ability to handle customer complaints and provide exceptional customer service. Use keywords from the job description, such as 'customer service,' 'communication skills,' and 'computer knowledge,' to help your resume pass through applicant tracking systems (ATS) and catch the eye of the hiring manager.