Telecalling / Telecounselling Executive

About the Role

This Telecalling / Telecounselling Executive role is a customer-facing position that requires building strong relationships with prospective students and their parents to guide them through the college admission process.

You will be responsible for making outbound calls, handling inbound queries, and maintaining detailed records of calls and follow-ups in CRM/admission software.

Your primary goal will be to convert leads into admissions by building trust and rapport with students and their families.

Key Responsibilities

• Make outbound calls to prospective students and parents from inquiry databases to provide accurate information about courses, admission procedures, and college facilities.
• Counsel students on available degree programs, eligibility criteria, and career prospects to help them make informed decisions.
• Handle inbound queries with patience and clarity, ensuring accurate information delivery and resolving any concerns or issues that may arise.
• Maintain detailed records of calls, inquiries, and follow-ups in CRM/admission software to track progress and identify areas for improvement.
• Convert leads into admissions by building trust and rapport with students and their families, and by providing personalized guidance and support throughout the enrollment process.
• Coordinate with the admissions team for scheduling campus visits, interviews, or counseling sessions to provide students with a comprehensive and supportive experience.
• Provide feedback to the management on student concerns, market trends, and competitor activities to help inform strategic decisions and improve the college's admissions process.

Skills & Qualifications

• Graduate in any discipline (preferred: Commerce, Arts, or Management).
• 0–2 years of experience in telecalling/telecounselling, preferably in education or customer service.
• Excellent communication skills in English, Kannada, and Hindi (multilingual advantage).
• Strong persuasion and interpersonal abilities to build trust and rapport with students and their families.
• Basic computer knowledge, including MS Office and CRM tools.
• Ability to work under targets and deadlines, and to meet performance indicators such as the number of calls made per day, lead-to-admission conversion ratio, and quality of counseling and feedback from students/parents.

What You'll Learn

In this role, you will have the opportunity to develop your communication and interpersonal skills, as well as your ability to work under targets and deadlines.

You will also gain experience in counseling and admissions processes, and will have the chance to provide personalized guidance and support to students and their families.

This role will help you build a strong foundation in customer-facing skills, and will provide you with the opportunity to grow within the admissions and student relations department.

Resume Tip

When applying for this role, be sure to highlight your customer service experience and your ability to work under targets and deadlines.

Also, be prepared to provide specific examples of times when you had to handle difficult customer interactions or resolve complex issues, and explain how you were able to turn those situations into positive outcomes.

By showcasing your customer service skills and your ability to work under pressure, you will be well-positioned to succeed in this role and to make a positive impact on the college's admissions process.