Associate - Customer Support (0-2 Yrs) Pune (after-sales/customer Service)

About the Role

In this Associate - Customer Support role at DBS MINTEK, you'll be the primary point of contact for customers seeking assistance with after-sales and customer service queries. Your day-to-day tasks will involve handling inbound calls, responding to customer inquiries, and resolving issues in a timely and professional manner.

You'll work closely with the customer service team to ensure seamless communication and resolution of customer complaints. Your ability to remain patient and composed under pressure will be essential in delivering exceptional customer service.

Key Responsibilities

• Handle customer inquiries and resolve issues via phone, email, or chat in a timely and professional manner.
• Respond to customer complaints and escalate issues to senior team members as needed.
• Document customer interactions and update records accurately and efficiently.
• Meet or exceed customer service targets and key performance indicators (KPIs).
• Develop and maintain a thorough understanding of DBS MINTEK's products and services to provide informed support to customers.
• Collaborate with the customer service team to share knowledge and best practices.
• Participate in ongoing training and development to enhance customer service skills and product knowledge.

Skills & Qualifications

• Customer support experience (0-2 years)
• Excellent communication and interpersonal skills
• Patience and ability to remain composed under pressure
• Basic computer skills and proficiency in Microsoft Office
• High school diploma or equivalent required; degree in a related field (e.g., business, communications) preferred
• Customer service certifications (e.g., Certified Customer Service Representative) a plus
• Ability to work in a fast-paced environment and adapt to changing priorities

What You'll Learn

In this role, you'll gain hands-on experience in customer service, developing essential skills in communication, problem-solving, and time management. You'll learn how to effectively handle customer complaints, resolve issues, and provide exceptional service.

You'll also have opportunities to develop your product knowledge and stay up-to-date with industry trends and best practices. This role is an excellent stepping stone for those looking to build a career in customer service or sales.

Resume Tip

When applying for this role, be sure to highlight any relevant customer service experience or training you've received. Emphasize your excellent communication skills, patience, and ability to work in a fast-paced environment. Use specific examples to demonstrate your problem-solving skills and ability to think critically.