Solutions Engineer

About the Role

As a Solutions Engineer at DomainTools, you will play a crucial role in helping our customers improve their security posture by conceptualizing and implementing new ways to integrate our products and data within their systems. You will work closely with our customers to design tailored solutions that meet their specific requirements and provide technical support to help them derive value from our products.

This is an exciting opportunity to join a dynamic team that aims to provide world-class customer experience and support the provision of internet intelligence solutions to security practitioners worldwide.

Key Responsibilities

• Learn to effectively communicate DomainTools value, product capabilities, technical features, and assist in prospect / customer awareness and adoption of our products and services.
• Collaborate with customers and internal teams to design tailored solutions that meet specific customer requirements.
• Deliver technical product presentations and demonstrations, to showcase how DomainTools solutions address customer needs and to get the Technical Win.
• Collaborate with Account Executives and Customer Success Managers to deliver a targeted demonstration that ties in our products' capabilities to desired customer use-cases.
• Become an expert in delivery of the DomainTools Engage training program with a view towards enabling our customers to more effectively derive value from DomainTools products.
• Provide T2 / T3 technical support to our customers by triaging tickets and liaising with the product and engineering teams to deliver timely answers.
• Collaborate with the DomainTools product and engineering teams to define and test new features across all products that leverage current and emerging DomainTools datasets and adapt to changes in new integrations.

Skills & Qualifications

• Demonstrable experience in enterprise SaaS, Fortune 500 in a similar customer-facing role.
• Working knowledge or recent experience with scripting languages (basic authoring), modern object-oriented programming languages (reading, not authoring), databases, and analytical tools.
• Experience communicating effectively with customer engineers as well as non-technical stakeholders about a product's technical capabilities, including API endpoints and integration use cases.
• Experience in active troubleshooting of complex technical issues.
• Fast learner, insanely curious, adept at both understanding and articulating new technologies as well as their corresponding value propositions on the fly.
• Ability to excel in a high-pressure, fast-paced environment (we are a small company and as such often wear many hats to achieve the impact of a much larger one).
• Understanding of common OS, Browser, OSI Stack, DNS, Domain Registration, TCP/IP and networking technologies.
• Experience or familiarity with the CyberSecurity industry.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Fluency in English.

What You'll Learn

As a Solutions Engineer at DomainTools, you will have the opportunity to learn about the latest trends and technologies in the CyberSecurity industry, including machine learning, big data, and threat intelligence. You will also have the chance to develop your skills in areas such as customer success, technical support, and product training.

You will work closely with our product and engineering teams to stay up-to-date with the latest features and developments, and you will have the opportunity to contribute to the development of new products and services.

Resume Tip

When applying for this role, be sure to highlight your experience in customer-facing roles, particularly in the CyberSecurity industry. Emphasize your ability to communicate complex technical concepts to non-technical stakeholders, as well as your experience with scripting languages, modern object-oriented programming languages, and databases.

Also, be sure to mention any relevant certifications or training you have received in areas such as CyberSecurity, machine learning, or big data.