Operations Executive
Job Description
About the Role
As an Operations Executive at Easebuzz, you will play a key role in ensuring seamless operations and customer satisfaction.
Responsibilities
Key responsibilities include:
- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Identifying customer needs and helping customers use specific features
- Analysing and reporting product malfunctions
What You'll Need
To be successful in this role, you should have:
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with Salesforce software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities and patience when handling tough cases
Resume Tip
Highlight your experience in customer support, problem-solving, and communication skills in your resume.
Skills Required
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