Google Workspace Support Engineer (Bengaluru)

About the Role

In this role as a Google Workspace Support Engineer, you will be responsible for providing top-notch technical support to clients using Google Workspace services such as Gmail, Google Drive, and Google Calendar. Your day-to-day tasks will involve troubleshooting issues, managing user administration, and ensuring seamless integration of Google Workspace with other endpoint management systems.

Key Responsibilities

• Provide timely and effective technical support to clients using Google Workspace services.
• Troubleshoot and resolve issues related to Gmail, Google Drive, Google Calendar, and other Google Workspace services.
• Manage user administration, including creating and modifying user accounts, groups, and permissions.
• Configure and manage Google Workspace settings, including DNS records and endpoint management.
• Document and maintain accurate records of client interactions, including issue resolutions and follow-up actions.
• Collaborate with cross-functional teams to resolve complex technical issues and improve overall client satisfaction.
• Stay up-to-date with the latest Google Workspace features and best practices to provide expert-level support.

Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 0-4 years of experience in technical support, preferably in Google Workspace or a similar cloud-based platform.
• Excellent knowledge of Google Workspace services, including Gmail, Google Drive, Google Calendar, and Admin Console.
• Strong troubleshooting and problem-solving skills, with the ability to analyze complex technical issues.
• Excellent communication and interpersonal skills, with the ability to work with clients and cross-functional teams.
• Proficiency in documentation and record-keeping, with the ability to maintain accurate and up-to-date records.
• Basic knowledge of endpoint management and DNS records.

What You'll Learn

In this role, you will have the opportunity to learn and grow in your technical skills, particularly in Google Workspace and cloud-based platforms. You will work with a talented team of engineers and support professionals who will guide and mentor you in your career development.

Resume Tip

When applying for this role, make sure to highlight your technical skills and experience with Google Workspace services. Emphasize your problem-solving skills and ability to work with clients and cross-functional teams. Use specific examples from your previous experience to demonstrate your expertise and potential for growth.