Huge openings for Freshers

About the Role

As a fresher in the International Voice Process at Eric Services, you will be responsible for handling customer support calls and providing assistance to clients across the globe. Your primary focus will be on resolving customer queries, addressing concerns, and ensuring customer satisfaction.

Day-to-day, you will interact with customers, respond to their queries, and provide solutions to their problems. You will work in a fast-paced environment, handling multiple calls simultaneously, and maintaining a high level of professionalism and courtesy.

Key Responsibilities

• Handle customer inquiries and resolve their issues in a timely and professional manner.
• Provide product information, answer customer queries, and address concerns related to our services.
• Work in a team environment to achieve customer satisfaction and service level agreements.
• Participate in training sessions to improve product knowledge and stay updated on company policies.
• Meet and exceed performance targets, including call handling time, first call resolution, and customer satisfaction ratings.
• Collaborate with colleagues to resolve complex customer issues and provide solutions.
• Contribute to continuous quality improvement initiatives to enhance customer experience.

Skills & Qualifications

• Excellent communication and interpersonal skills to interact with customers and colleagues.
• Basic computer knowledge and typing skills to navigate our systems and software.
• Graduation in any stream (10+2 / Any Graduate) from a recognized university.
• Ability to work in a fast-paced environment, handling multiple tasks and priorities.
• Flexibility to work rotational night shifts and weekends.
• Basic knowledge of customer service principles and practices.
• Ability to learn and adapt to new processes, systems, and technologies.

What You'll Learn

As a fresher in this role, you will gain valuable experience in customer-facing roles, develop your communication and problem-solving skills, and learn to work in a team environment. You will also have the opportunity to learn about our products and services, develop your product knowledge, and stay updated on company policies and procedures.

This role will help you build a strong foundation in customer service, develop your skills in handling customer queries, and improve your ability to work under pressure. You will also have the opportunity to grow and develop your career in a dynamic and fast-paced industry.

Resume Tip

When applying for this role, make sure to highlight your customer service experience, even if it's from a part-time job or internship. Emphasize your communication and problem-solving skills, and provide specific examples of how you have handled customer queries and resolved issues in the past.

Also, be sure to tailor your resume to the job description, using keywords from the job posting to describe your skills and experience. This will help your resume pass through applicant tracking systems (ATS) and increase your chances of getting noticed by the hiring manager.