Executives Back Office Customer Service Noida

About the Role

In this role as an Executive in the Back Office Customer Service team at EXL, you will be responsible for providing exceptional customer service to clients, ensuring timely and accurate resolution of their queries and issues. Your day-to-day tasks will involve data analysis, benefits administration, and regulatory compliance, among other responsibilities. You will work closely with internal stakeholders to ensure seamless delivery of services.

Key Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Analyze data to identify trends and areas for improvement in customer service delivery.
• Administer benefits and retirement plans for clients, ensuring compliance with regulatory requirements.
• Develop and maintain accurate and up-to-date documentation of customer interactions and service delivery.
• Collaborate with internal teams to ensure seamless delivery of services and meet client expectations.
• Stay up-to-date with regulatory changes and ensure compliance with company policies and procedures.
• Provide training and support to new team members to ensure consistency in service delivery.

Skills & Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Excellent communication and interpersonal skills.
• Ability to analyze data and identify trends.
• Knowledge of benefits administration and retirement planning.
• Understanding of regulatory compliance and company policies.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

What You'll Learn

In this role, you will have the opportunity to develop your skills in data analysis, customer service, and regulatory compliance. You will work with a team of experienced professionals who will guide and support you in your growth and development. You will also have the chance to learn about the back office customer service industry and develop a deeper understanding of the services provided by EXL.

Resume Tip

When applying for this role, be sure to highlight your customer service experience and any relevant skills you may have, such as data analysis or benefits administration. Use specific examples to demonstrate your ability to analyze data and identify trends, and be sure to emphasize your excellent communication and interpersonal skills.