Data Analyst

About the Role

Join hackajob and Barclays as a Data Analyst, where you'll leverage advanced data and analytics to identify and address the root causes of customer complaints.

Responsibilities

• Conduct deep-dive investigations into complaint themes, drivers, and overturns to uncover systemic issues and drive improvements in customer outcomes.
• Translate root cause analysis (RCA) and FOS insights into actionable change proposals, challenge the effectiveness of implemented actions, and ensure full compliance with DISP and FCA regulatory requirements.
• Embed insight-led change initiatives, ensuring they are monitored and evaluated to support scaling where successful.

What You'll Need

• Experience with basic/essential qualifications: conducting deep-dive analysis, root cause analysis, handling escalations, collaborating across diverse stakeholder groups, strong communication and interpersonal skills, data-driven decision making, and problem solving.
• Technical proficiency in coding (SQL, Python), modelling, and data visualisation (e.g. Tableau).
• A strong control, governance, and risk mindset.

Resume Tip

Highlight your experience with data analysis, root cause analysis, and technical skills such as coding, modelling, and data visualisation.