Walk-In Drive For Freshers (Semi - Voice Process) On 8th June

About the Role

In this Semi-Voice Process role at HCLTech, you'll be responsible for handling customer inquiries and resolving issues via phone calls, emails, and chats. Your primary focus will be on providing excellent written communication skills to ensure customer satisfaction.

You'll work in a fast-paced environment, interacting with customers, and resolving their queries in a timely and professional manner. This role requires strong problem-solving skills, attention to detail, and the ability to work under pressure.

Key Responsibilities

• Handle customer inquiries and resolve issues via phone calls, emails, and chats
• Provide excellent written communication skills to ensure customer satisfaction
• Work in a fast-paced environment, interacting with customers and resolving their queries in a timely and professional manner
• Use problem-solving skills to resolve customer issues efficiently
• Maintain accurate records of customer interactions and issues
• Collaborate with team members to achieve customer satisfaction goals
• Participate in training and development programs to enhance customer service skills

Skills & Qualifications

• Strong written communication skills
• Excellent email support and chat support skills
• Basic data entry skills
• Problem-solving and troubleshooting skills
• Diploma or Bachelor's degree in any field
• Basic computer skills and familiarity with software applications
• Ability to work in a team environment and maintain customer satisfaction

What You'll Learn

In this role, you'll gain valuable experience in customer service, communication, and problem-solving. You'll learn to work in a fast-paced environment, handle multiple customer interactions, and maintain accurate records.

You'll also develop strong written communication skills, which are essential for any customer-facing role. This experience will help you build a strong foundation for a career in customer service or a related field.

Resume Tip

When applying for this role, make sure to highlight your written communication skills and any relevant customer service experience. Use specific examples to demonstrate your problem-solving skills and ability to work in a team environment.

Also, tailor your resume to the job description by using keywords from the job posting, such as 'written communication,' 'email support,' and 'chat support.' This will help your resume pass through applicant tracking systems (ATS) and catch the eye of the hiring manager.