NOC Engineer I

About the Role

The NOC Engineer I is a versatile and highly motivated individual responsible for performing End to End monitoring of the entire infrastructure.

They will work closely with the Service Desk, IT teams, and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members.

Responsibilities

• Monitor all consoles and ensure every alert is picked for investigation.
• Provide immediate response to alerts generated from the monitoring tools.
• Create incidents and follow the Incident Control Procedure.
• Assist vendors and IT teams, recommending additional measures and process improvements.
• Act as a technical expert, providing guidance on Infrastructure Monitoring.
• Drive improvement initiatives and process improvement efforts.
• Perform escalations to IT teams in accordance with departmental standards.
• Work on incidents and close them within SLA.
• Perform L1 & L2 activities to resolve issues.
• Ensure smooth operations with high efficiency and quality.
• Handle Severity Conference Bridge calls to troubleshoot potential issues impacting business.

What You'll Need

• 0 to 3 years of experience in an IOC of a medium to large corporate 24/7 mission critical environment.
• Working knowledge on IT Service management framework and modules.
• Understanding of Monitoring tools functionalities such as SCOM, Splunk, PRTG, Dynatrace, etc.
• Strong listening skills with ability to evaluate and diagnose issues.
• Basic understanding of ITIL / Service Management Principles.
• Good knowledge of the OSI model, switching and internet routing technologies.
• Good understanding of network monitoring concepts and management tools.

Resume Tip

Highlight your experience in IT Service management, monitoring tools, and network monitoring concepts.