Specialist, Customer Service and Sales Support

About the Role

In this role, you will be the primary point of contact for customers, providing exceptional service and support to ensure their needs are met. You will also be responsible for assisting the sales team in generating new business opportunities and maintaining existing customer relationships.

As a Specialist, Customer Service and Sales Support at Huhtamaki, you will work closely with cross-functional teams to resolve customer complaints, answer product inquiries, and provide product information. Your goal will be to build strong relationships with customers, understand their needs, and provide tailored solutions to meet their requirements.

Key Responsibilities

• Respond to customer inquiries and resolve complaints in a timely and professional manner.
• Assist the sales team in generating new business opportunities and maintaining existing customer relationships.
• Provide product information and answer customer inquiries about Huhtamaki's products and services.
• Work closely with cross-functional teams to resolve customer complaints and provide solutions.
• Maintain accurate records of customer interactions and sales activities.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Collaborate with the sales team to identify new business opportunities and develop sales strategies.

Skills & Qualifications

• Customer Service: Provide exceptional customer service and support to ensure customer satisfaction.
• Sales Support: Assist the sales team in generating new business opportunities and maintaining existing customer relationships.
• Order Management: Manage customer orders and ensure timely delivery of products.
• Customer Support: Provide product information and answer customer inquiries about Huhtamaki's products and services.
• Data Analysis: Analyze customer data to identify trends and develop strategies to improve customer satisfaction.
• Customer Relationship Management: Build strong relationships with customers and understand their needs.
• Communication Skills: Communicate effectively with customers, sales team, and cross-functional teams.
• Interpersonal Skills: Develop strong interpersonal skills to build relationships with customers and colleagues.
• Degree: Bachelor's degree in Business Administration, Marketing, or a related field.
• Certifications: Customer Service Certification or Sales Certification.
• Tools: Proficiency in CRM software, Microsoft Office, and data analysis tools.

What You'll Learn

In this role, you will have the opportunity to develop your customer service and sales skills, learn about the packaging industry, and gain experience working with cross-functional teams. You will also have the chance to build strong relationships with customers and colleagues, and develop your communication and interpersonal skills.

As a Specialist, Customer Service and Sales Support at Huhtamaki, you will be exposed to various aspects of the business, including sales, customer service, and data analysis. You will learn how to analyze customer data, develop strategies to improve customer satisfaction, and work closely with the sales team to generate new business opportunities.

Resume Tip

When applying for this role, make sure to highlight your customer service and sales experience, as well as your communication and interpersonal skills. Use specific examples to demonstrate your ability to provide exceptional customer service, build strong relationships with customers, and work effectively with cross-functional teams.