Site Reliability Engineer - QLTY

About the Role

This Site Reliability Engineer role involves ensuring the availability and reliability of various components within the team, identifying opportunities for improvement, and implementing automation to meet Service Level Objectives (SLOs). The ideal candidate will be responsible for monitoring systems, reviewing ownership data, and leading postmortems for critical incidents. They will also train the team on distributed problem management and drive continuous improvement through toil reduction and automation.

Key Responsibilities

• Evaluate and ensure the availability of components within the team and identify opportunities for improvement.
• Monitor systems for implemented automation and set Service Level Indicators (SLIs) and Service Level Objectives (SLOs) along with respective stakeholders.
• Review all ownership data and ensure it is current and complete.
• Review the volume and accuracy of bugs assigned to the team and identify opportunities to improve automated triage.
• Identify Customer Flow Based Testing (CFBT) eligible flows, develop CFBT tests, and train the team on how to write and maintain them.
• Lead postmortems for any Priority 1 (P1) or greater incidents during the rotation.
• Train the team on distributed problem management process.

Skills & Qualifications

• Automation
• Incident Response
• CFBT tests
• Distributed problem management
• High reliability
• Toil reduction
• SLI/SLOs
• Observability platform
• RCA (Root Cause Analysis) Incident debriefs
• Bachelor's degree in Computer Science or related field
• Knowledge of cloud-based technologies and containerization
• Experience with monitoring tools and automation frameworks

What You'll Learn

In this role, you will gain hands-on experience with distributed problem management, incident response, and continuous improvement. You will learn to analyze system performance, identify areas for improvement, and implement automation to meet SLOs. This role will also provide opportunities to develop your leadership skills, train your team, and drive high reliability in the organization.

Resume Tip

When applying for this role, make sure to highlight your experience with automation, monitoring tools, and cloud-based technologies. Include specific examples of how you have improved system reliability and availability in your previous roles. Use keywords from the job description, such as 'distributed problem management' and 'toil reduction,' to demonstrate your understanding of the role and its requirements.