Infosys BPM Walk-In Drive 2026 | Hiring For Service Desk – Freshers

About the Role

As a Technical Process Executive Service Desk at Infosys BPM, you will be responsible for providing support to global clients via calls and email, troubleshooting technical issues, and ensuring a high level of customer satisfaction in all interactions.

You will work on ticketing tools, analyze issues, and provide timely and effective resolutions. This role requires excellent verbal and written communication skills, strong analytical and problem-solving abilities, and the ability to independently resolve technical queries.

You will also be required to work in a 24x7 rotational (US shift) environment and be comfortable working from the Pune office. Additionally, you will undergo a mandatory 2 months of training at the Mysore campus.

This is an excellent opportunity for freshers to gain hands-on experience in a global client-facing role and develop skills in technical support, problem-solving, and customer satisfaction.

Key Responsibilities

• Provide support to global clients via calls and email.
• Troubleshoot technical issues including VPN, Drivers, O365, Active Directory, operating systems, and basic networking.
• Work on ticketing tools.
• Analyze issues and provide timely, effective resolutions.
• Ensure a high level of customer satisfaction in all interactions.
• Work with Microsoft Office and other productivity tools.

Skills & Qualifications

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to independently resolve technical queries.
• Fluent English communication is mandatory.
• Graduation degree from a recognized university.
• Basic knowledge of Microsoft Office and other productivity tools.
• Ability to work in a 24x7 rotational (US shift) environment.

What You'll Learn

In this role, you will gain hands-on experience in technical support, problem-solving, and customer satisfaction. You will develop skills in troubleshooting technical issues, working with ticketing tools, and providing timely and effective resolutions. You will also learn to work in a global client-facing environment and develop strong analytical and problem-solving abilities.

Resume Tip

When applying for this role, make sure to highlight your excellent verbal and written communication skills, strong analytical and problem-solving abilities, and ability to independently resolve technical queries. Emphasize your experience with Microsoft Office and other productivity tools, and your ability to work in a 24x7 rotational (US shift) environment.