Inside Sales & Technical Support

About the Role

This Inside Sales & Technical Support role at Inspiration Manpower Consultancy involves handling customer inquiries, resolving technical issues, and providing exceptional support through various channels such as voice, chat, and email. You will be the primary point of contact for customers, ensuring their needs are met and issues are resolved efficiently.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat, providing timely and accurate solutions to their technical issues.
• Utilize problem-solving skills to troubleshoot and resolve complex technical problems, escalating issues when necessary.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty through effective communication and issue resolution.
• Collaborate with internal teams, such as product and engineering, to gather information and resolve technical issues.
• Stay up-to-date with product knowledge and technical developments to provide informed support to customers.
• Meet or exceed sales targets by identifying and pursuing sales opportunities through customer interactions.

Skills & Qualifications

• Customer Support: Experience in handling customer inquiries and resolving technical issues.
• Problem Solving: Strong analytical and problem-solving skills to troubleshoot complex technical issues.
• Customer Handling: Excellent communication and interpersonal skills to handle customer interactions effectively.
• Communication Skills: Strong written and verbal communication skills to communicate with customers and internal teams.
• MS Office Basics: Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Bachelor's Degree: A bachelor's degree in a related field, such as business, marketing, or computer science.

What You'll Learn

In this role, you will gain valuable experience in customer support, sales, and technical issue resolution. You will develop strong problem-solving skills, learn to communicate effectively with customers and internal teams, and stay up-to-date with product knowledge and technical developments.

Resume Tip

When applying for this role, be sure to highlight your customer service experience and any relevant technical skills you may have. Use specific examples to demonstrate your problem-solving skills and ability to communicate effectively with customers.