Reference Data Specialist

About the Role

Operational role supporting accurate, timely client static data maintenance and exception resolution across global banking platforms to meet SLAs and control standards.

Responsibilities

• Set up and maintain client records across functional applications, global systems, and mainframes.
• Update client static information accurately and within established turnaround times.
• Manage BAU workflow and intake for requests from CSOs, Implementation teams, and internal departments.
• Investigate exceptions, transaction-level breaks, and ageing items to identify root causes and corrective actions.
• Respond to mailbox queries and resolve client issues with appropriate prioritization and ownership.
• Execute BAU projects and production back-up tasks, ensuring timely completion and documented outcomes.
• Escalate non-routine situations, risks, or control concerns to supervisors/managers and track to closure.

What You'll Need

• Graduate with experience in a bank operations environment.
• Strong English written and verbal communication skills with professional client interaction.
• Strong analytical skills, attention to detail, and organization, with the ability to meet deadlines in a fast-paced environment.
• Proficiency in MS Office, including strong working knowledge of MS Excel.

Resume Tip

Highlight your experience in a bank operations environment and strong analytical skills, attention to detail, and organization.