Customer Service Associate

About the Role

As a Customer Service Associate at KoinBX in Madurai, you will be responsible for delivering exceptional customer experiences through various communication channels.

Responsibilities

• Respond to customer inquiries through phone, email, chat, or in person.
• Provide accurate information about products and services.
• Resolve customer complaints and issues promptly.
• Process orders, returns, refunds, and account updates.
• Maintain records of customer interactions in company systems.
• Escalate complex issues to the appropriate department when needed.
• Follow up with customers to ensure issue resolution and satisfaction.
• Build positive relationships through professional communication.
• Meet customer service targets and quality standards.
• Collaborate with internal teams to improve customer experience and service delivery.

What You'll Need

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment.
• Basic knowledge of MS-Office and MS-Excel.
• Good English proficiency (spoken).

Resume Tip

Highlight your customer service experience, communication skills, and ability to work in a team environment.