Customer Service Executive

About the Role

As a Customer Service Executive at Manorama Industries Limited, you will be the primary point of contact for customers, resolving their queries and concerns in a timely and professional manner. Your day-to-day tasks will involve handling customer calls, emails, and chats, providing product information, and addressing any issues or complaints. You will also work closely with internal teams to ensure seamless customer service delivery.

Key Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Provide product information and answer customer queries via phone, email, and chat.
• Address customer complaints and concerns in a courteous and empathetic manner.
• Work closely with internal teams to ensure seamless customer service delivery.
• Maintain accurate records of customer interactions and resolve issues.
• Meet or exceed customer satisfaction targets and service level agreements.
• Stay up-to-date with product knowledge and industry trends to provide informed responses to customer queries.

Skills & Qualifications

• Customer Service: Excellent customer service skills with the ability to handle multiple customer interactions simultaneously.
• Customer Support: Strong problem-solving skills with the ability to resolve customer complaints and concerns.
• Customer Satisfaction: Proven track record of delivering high levels of customer satisfaction.
• Interpersonal Skills: Excellent interpersonal skills with the ability to communicate effectively with customers and internal teams.
• MS Office: Proficient in MS Office with the ability to create and edit documents, spreadsheets, and presentations.
• Verbal and Written Communication: Excellent verbal and written communication skills with the ability to communicate effectively with customers and internal teams.
• CRM tools: Familiarity with CRM tools and software with the ability to use them to manage customer interactions and data.
• Education: Bachelor's degree in any discipline with a minimum of 60% marks.
• Certifications: Customer Service certifications such as CCNA or equivalent.

What You'll Learn

In this role, you will learn the skills and knowledge required to provide exceptional customer service, including product knowledge, industry trends, and effective communication skills. You will also develop strong problem-solving skills and learn how to work effectively in a team environment.

Resume Tip

When applying for this role, make sure to highlight your customer service experience and skills in your resume. Use specific examples to demonstrate your ability to handle customer complaints and concerns, and highlight any relevant certifications or training you have received.