Associate Analyst Systems Intern – SCT

About the Role

As an Associate Analyst Systems Intern, you will collaborate with business partners and application development teams to deliver and maintain required technology solutions. Your responsibilities will include updates to applications / technology platforms, responding to issues, troubleshooting and general maintenance of the systems. You will act as the liaison for various IT (Information Technology) infrastructure, security, and development teams, addressing any requests, inquiries, and escalations from customers, help desk, or business partners.

Key Responsibilities

• Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities as needed.
• Author and maintain system and process documentation (such as workflow charts and diagrams, and system specifications).
• Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them.
• Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.
• Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.
• Conduct root-cause analysis for system related incidents.
• Understand and adhere to IS change management policies.

Skills & Qualifications

• A bachelor's degree in computer science or related field.
• Experience in analysis, configuration, and development on relevant platforms.
• Preferably some hands-on development experience with desired programming languages and database tools.
• Preferably some experience in an operations role providing production support for large enterprise grade applications.
• Strong analytical skills to understand business goals and design appropriate solutions.
• Understanding of software development lifecycle, as well as agile software development methodologies.
• General awareness of web and cloud technologies, differences between SaaS, PaaS and on-premises hosted system deployments.
• Excellent verbal and written communication.
• Strong interpersonal and relationship management skills.
• Ability to work independently as a self-starter, and within a team environment.

What You'll Learn

As an Associate Analyst Systems Intern, you will gain hands-on experience in system analysis and administration, monitoring and support, and release management. You will learn how to collaborate with business partners and application development teams to deliver and maintain required technology solutions. You will also develop your analytical skills to understand business goals and design appropriate solutions.

Resume Tip

When applying for this role, make sure to highlight your experience in analysis, configuration, and development on relevant platforms. Emphasize your strong analytical skills and ability to understand business goals and design appropriate solutions. Also, mention any relevant certifications or training programs you have completed.