Training & Support Operations Administrator

About the Role

As a Training & Support Operations Administrator, you will play a crucial role in ensuring the seamless experience of our learners by bridging the gap between our educational offerings and technical support. Your primary responsibility will be to handle the essential behind-the-scenes mechanics, from managing student enrollments to maintaining the technical environments where learning happens.

Key Responsibilities

• Act as the primary administrator for Docebo (LMS) and Zendesk, ensuring user permissions, ticketing workflows, and system settings are optimized.
• Manage the end-to-end enrollment process for all training courses, ensuring users are granted access promptly and accurately.
• Manage training tenants and lab environments via AWS and CloudShare, including resetting and decommissioning tenants immediately after classes conclude to maintain system hygiene and cost-control.
• Regularly review and audit internal and external Knowledge Base articles for accuracy, formatting, and relevance, working closely with subject matter experts to fill content gaps.
• Assist the broader Training and Support teams with daily administrative troubleshooting, ensuring no logjams occur in the user journey.
• Ensure training environments in CloudShare/AWS are strictly decommissioned post-class to prevent unnecessary cloud spend and maintain environment cleanness.

Skills & Qualifications

• CSS and HTML skills for basic styling and formatting within Zendesk Help Center or Docebo pages.
• Experience with cloud-based environments like AWS, Google Cloud, Cloudshare, and Heropa.
• Familiarity with automation tools like Zapier or Zendesk Macros and Triggers to automate repetitive administrative tasks.
• Knowledge of Docebo LMS and Zendesk, with experience in managing user permissions, ticketing workflows, and system settings.
• A degree in Computer Science, Information Technology, or a related field, with a strong understanding of technical concepts and processes.
• Excellent communication and collaboration skills, with the ability to work effectively with both technical support and education/training teams.

What You'll Learn

In this role, you will gain hands-on experience with cloud-based environments, automation tools, and customer support software. You will also develop strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Resume Tip

When applying for this role, be sure to highlight your experience with cloud-based environments, automation tools, and customer support software. Emphasize your ability to work effectively in a team, prioritize tasks, and manage multiple projects simultaneously. Use specific examples to demonstrate your skills and experience, and be sure to tailor your resume to the specific requirements of the job description.