Cross Technology Managed Services Engineer

About the Role

Join NTT DATA, a company renowned for technical excellence and leading innovations, and make a difference to our clients and society.

As a Cross Technology Managed Services Engineer (L1), you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational.

Responsibilities

Proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests.

Monitor client infrastructure and solutions, identifying problems and errors before or as they occur.

Provide telephonic, ITSM ticket or chat support to our clients when they need it most.

Perform maintenance activities, such as patching and configuration changes, to ensure the smooth operation of client systems.

• Work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration.
• Update existing knowledge articles or create new ones.
• Seek opportunities for work optimization.
• Support project work as needed.
• Contribute to disaster recovery functions and tests.

What You'll Need

To thrive in this role, you need to have:

• Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and ITIL processes.
• Highly disciplined in handling of tickets on day-to-day basis.
• Ability to communicate and work across different cultures and social groups.
• Proficiency in active listening techniques and refraining from interrupting.
• A positive outlook at work, even in pressurized environments.
• Willingness to work hard and put in longer hours when necessary.
• A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).