Networking Managed Services Engineer

About the Role

Join NTT DATA as a Networking Managed Services Engineer (L1) and make an impact with our company that is pushing the boundaries of what is possible.

Your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational.

Responsibilities

Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.

• Monitoring client infrastructure and solutions, catching errors before or as soon as they occur.
• Investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment.
• Providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service.
• Identifying opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfillment, incident resolution, and process improvements.

What You'll Need

• Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGRP.
• Highly disciplined in handling of tickets on day-to-day basis.
• Act promptly as per defined SOPs.
• Good understanding of using ITSM tools and ITSM processes.
• Strong planning skills, considering possible changes and circumstances.
• A strong work ethic, including the capacity to put in longer hours when necessary.
• Adaptability to changing environments.
• A client-focused approach, creating positive client experiences throughout their journey.
• The aptitude to communicate and work across different cultures and social groups.
• Excellent active listening skills, confirming understanding and seeking relevant information.
• A positive outlook and resilience under pressure.

Resume Tip

A bachelor's degree in information technology/computing or equivalent experience is required.