Call Center Analyst

About the Role

This Call Center Analyst role is an entry-level outbound sales position, focusing on engaging Canada-based customers and promoting telecom products/services to drive revenue through consultative selling.

As a Call Center Analyst, you will be responsible for making high-volume outbound calls, understanding customer needs, and recommending tailored solutions to achieve daily, weekly, and monthly sales targets.

Key Responsibilities

• Make high-volume outbound calls to prospective and existing customers
• Promote telecom products (plans, upgrades, bundles, retention offers)
• Understand customer needs and recommend tailored solutions
• Achieve daily, weekly, and monthly sales targets
• Handle objections and rejections professionally
• Maintain accurate CRM records (calls, conversions, follow-ups)
• Ensure compliance with scripts, quality, and process standards

Skills & Qualifications

• Strong communication with neutral/clear English accent
• Sales mindset with persuasive ability
• Active listening and customer empathy
• Resilience and ability to handle rejection
• Basic system/CRM handling
• Graduate degree (flexible based on communication skills)
• 0–2 years of experience (freshers welcome; BPO/sales preferred)

What You'll Learn

In this role, you will gain valuable experience in sales, customer service, and communication, which will help you develop essential skills for a successful career in the industry.

You will also learn how to handle rejection, build resilience, and maintain accurate records, making you a more confident and effective sales professional.

Resume Tip

When applying for this role, make sure to highlight your sales experience, communication skills, and ability to work in a fast-paced environment.

Use specific examples from your previous roles to demonstrate your skills and achievements, and tailor your resume to the requirements of the job description.